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Tool Hire Assistant

  • Customer Service
  • Dunfermline
  • 1 month ago
  • Wage Agreement
  • Permanent

About the job

  • At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! 
  • At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! 
  • This is a full-time role working Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00.
  • What You’ll Be Doing 
  • Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations 
  • Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling 
  • Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience 
  • Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures 
  • Support branch colleagues in building knowledge and competence in tool hire product 
  • Ensure tool hire standards are always maintained 
  • Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network