Opportunity For Customer Experience Manager at Chennai

JOB DESCRIPTION

The duties of this position include but are not limited to:

New business in the existing account for Telecom (VPN / MPLS / Internet) as well as DCS/CMS

Revenue assurance/protection for the existing client for all services / BU

Client Retention

Tracking Project Delivery & Support escalations

Maintaining a good relationship & Customer Satisfaction

Churn Management

End to End - customer life cycle management

Build a strong relationship with key persons within the concerned business organizations

Achieve allocated sales and revenue targets

Technical service reviews with clients and mitigation problem areas

SLA / OLA compliances and suggesting actionable wherever applicable for NOC

Process orientated and implementing industry best practices as and when required

SKILLS REQUIRED / DESIRED

Should be from Telecom/cloud background

A core service delivery background is a must

Good interpersonal skills

Hands-on experience in service management of large telecom, DC and Cloud accounts

Individual contributor & target driven

Exposure in handling Enterprise / SMB Accounts

Respond to business organisations queries promptly

Should possess a fair knowledge of Networking, Cloud and Data Centre

Should have experience of working with service providers/service operators

Education Qualifications:

Preferably engineering background

5 to 8 years of experience

Preferable Industry:

Telecom, ISP

Role: Sales Support & Operations - Other

Industry Type: IT Services & Consulting

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Sales Support & Operations