Job Description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities Include

• Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:

• Attending to general enquiries

• Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)

• Handling membership related transactions

• Assist in backroom administrative functions and other ad-hoc duties if necessary

• He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis
  

Requirements

• Minimum of NITEC/Higher NITEC or equivalent

• Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.

• Working knowledge in Microsoft Office

• Possess good verbal and written communication skills and customer service attributes

• A team player and a quick learner

• Able to adapt quickly in response to changes and have the ability to handle work stress

• Training in essential customer service, transactional skills and systems will be provided