CV Builder Interview Copilot

Customer Service Advisor

  • Marketing
  • Derby
  • 1 month ago
  • Wage Agreement
  • Permanent

About the job

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! 

This is a full-time role working in branch Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00.

What You’ll Be Doing 

Acknowledge every customer, ascertain their needs and wow them with quick and efficient service 

Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs 

Maintain excellent standards across the counter, shop floor and yard

Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations 

Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures 

Support branch colleagues in building knowledge and competence in tool hire product 

Ensure tool hire standards are always maintained 

Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network 

Continually develop your knowledge of core and specialist product lines to meet customer needs 

What We’re Looking For 

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world. 

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics 

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness. 

Pride - You take pride in your work and are dedicated to producing top-notch results.