Job Description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities.

About Us

MSS Tech is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximizing our potential, continuously stretching what it means to be a high performing organization.

About The Role

The role is within a Commodities Primary Trade System team operating in DevOps model with several staff in Toronto, London, HK and Guangzhou. The global Apollo team numbers 13 people split in functional pods across the regions, with support coverage by each. There are several services managed in addition to the main Murex system. It's therefore expected that this role in Toronto required to provide initial incident cover for a range of services in Commodities technology platform.

Applications in Commodities team including Murex, Gemini, and several microservices. We are also working closely with Global FX Compute team.

Murex (version 3.1) is a vendor solution. It is used by Commodities business for Risk Management, Trade Lifecycle management and Reporting.

Apollo Murex is a global instance supporting 3 main hubs - London, HK and NY with daily average volume of 20k trades. The platform supports a wide range of products such as futures, forwards, leases, and swaps.

As our Commodities DevOps Engineer you will:

• Provide functional support for Front Office, Middle Office and Sales users including assistance with PnL and Risks investigation

• Analysis of trade lifecycle issue including reporting, working with the Back Office to analyse Front to Back issues

• Communicate with the Business, Murex, IT development and support teams to capture requirements, develop and release necessary changes

• Providing functional advice and support to other members of the global team

• Delivering bug fixes to production using continuous delivery methodologies

• Contribute to the knowledge base to enhance effectiveness of pod and triage layer

• Contribute to Monitoring and alerting
  
  

• Detailed Knowledge of Commodities Derivatives

• Strong Murex application knowledge: Simulations, PnL, Risk, Datamart, General Settings, Market Data Import, MxML Exchange

• Software Engineering

• Bash scripting

• Relational Databases, SQL proficiency

• Excellent communication, verbal and written

• Excellent interpersonal skills

• Ability to work to tight deadlines and under pressure without sacrificing accuracy and quality

• Production incident management

• Experience working as part of geographically diverse team

• Investment Banking IT background desirable, as is experience of working in a front office environment

• Previous experience supporting Commodities businesses

• Java & Kotlin coding